• For in-stock products, delivery takes 5 to 10 business days. Once your order is shipped, you will receive a confirmation email with a tracking link to follow your package.

United States - 25 dollars

European Union, Australia, Canada, South Korea, United States, Hong Kong, Iceland, Indonesia, Japan, Mexico, New Zealand, United Kingdom, Singapore, Switzerland, Taiwan, Thailand.

For deliveries outside the European Union, customs fees may apply once the package arrives in the destination country. These fees, which depend on the value of the package, cannot be determined in advance. We work with our delivery provider to facilitate customs clearance, but customs inspections may sometimes delay the delivery time, beyond our control.

If your package hasn't arrived, please contact our Customer Service.

Although we take great care in shipping our products, it is possible that an item may be damaged during transit. No worries, our Customer Service is here to assist you quickly and efficiently.

If you receive a damaged product, please immediately inform the carrier and contact us without delay at us@voltamobiles.com. We will work together to find a suitable solution.

You have a 14-day period after receiving your product to exercise your right of withdrawal. The product must be returned in its original condition with its packaging. Return shipping costs are the responsibility of the customer. A refund will be processed once the product is received and its condition is verified.

Yes, we can deliver directly to your hotel.

To do so, please enter the hotel's name in the "Company" field when entering your shipping address. Also, be sure to include your room number and your stay dates in the "Apartment, stairway, door code, schedule, etc." field.

This information will help our Customer Service ensure that the delivery can be made on time. If this is not possible, we will contact you promptly to let you know.

To receive your order in time for Christmas, we recommend placing your order before December 16th at 12:00 PM.

After this date, we cannot guarantee delivery before December 25th. Make sure to order in time for a perfect Christmas!

If you wish to change your delivery address after placing an order, please contact our Customer Service quickly at us@voltamobiles.com. We will do our best to make the change, provided the package has not yet been shipped.

If your region is not listed among the available delivery areas, we encourage you to contact our Customer Service. Our team will be happy to offer a tailored solution and can provide a personalized quote based on your location and needs.

Feel free to provide as much information as possible about your address and the items you wish to order to facilitate the processing of your request.

Once your package is shipped, you will receive an email with a tracking number to follow the progress of your order.

You can also check the status of your order in the "My Account" section, accessible at the top right of our website.

For any further questions, feel free to contact our Customer Service.

For any modifications or cancellations, please contact our Customer Service as soon as possible by email at us@voltamobiles.com or via the Contact Form.

If the package has already been shipped, the customer should exercise their right of withdrawal by refusing the delivery.

In this case, the package will be automatically returned to us, and we will process the refund once received.

Your order is confirmed when it appears in your customer account under the "orders" section with the status "order validated."

You will also receive a confirmation email containing your order number. If you can't find it, we recommend checking your spam folder.

If you encounter any issues, feel free to contact our Customer Service.

We recommend first checking your inbox, as well as your junk and spam folders.

If, after this check, the confirmation email is still not found, please contact our Customer Service.

You can pay for your purchases by credit card directly on our website. We accept CB, Visa, MasterCard, and American Express cards through the secure Shopify Payments platform. During payment, you will need to enter your card number, expiration date, and CVV.

We also accept payments via PayPal, Apple Pay, Shop Pay, PayPal Wallet, and Google Wallet.

If you encounter any issues or payment errors, please contact our Customer Service.

Yes, your payment is fully secure. All transactions are handled through Shopify Payments, a platform that complies with the highest security standards.

When paying by credit card, you are automatically redirected to a highly secure payment server. This server uses SSL (Secure Socket Layer) encryption technology to protect your sensitive data.

We never have access to your banking information, which is neither stored nor transmitted to our computer system. You can make your purchases with complete confidence.

Several reasons can explain a payment failure:

• Incorrect banking details: Check that the card number, expiration date, and security code are entered correctly.
• Insufficient funds: Ensure that your account has enough funds to complete the transaction.
• Bank block: Some banks may block transactions for security reasons. Contact your bank to verify.
• Unauthorized payment: Your card or payment method may not be compatible with our platform (Shopify Payments, PayPal, etc.).
• Technical issue: A temporary error may have occurred during payment processing.

If your payment fails despite these checks, we recommend trying a different payment method or contacting our Customer Service for assistance.

Our teams are committed to processing refunds as quickly as possible. Once your product is received and inspected at our warehouse, the refund will be processed within a maximum of five business days.

Yes, you can benefit from a sales tax exemption if:

• You have a valid US business tax ID number. This number will be used to verify your eligibility for the exemption.
• Your business is located in the United States.

If you meet these conditions, we invite you to contact our Customer Service to obtain a quote excluding sales tax. Once your quote is validated, you can pay for your order by bank transfer or credit card. Our sales team is available to assist you with this process.